Why was my order marked as Fraud?

Clouveo undertake both automatic and manual fraud check processes for the first order each client makes, if your order shows as 'Fraud' after ordering, please contact the Billing Department so we can investigate. It's entirely possible that our fraud systems may sometimes wrongly block orders, in which case we can accept the order and allow you to proceed with your payment as normal.

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

How do I upgrade or downgrade my service?

Please refer to the guides below to upgrade or downgrade your service.Upgrading your service:...

Where can I find my control panel login details?

All information for your service will be sent to you via email when your service is activated,...

How do I cancel my service?

In order to cancel your service please take the following steps: Login to the client area...

Do you charge VAT?

Clouveo charge VAT to customers located in the EU at the rate of your country of residence - We...

What payment methods are accepted?

Clouveo currently accept payments via PayPal, Debit/Credit Card and Cryptocurrency via Coinify....